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Do not delete your eSIM, it will invalidate the eSIM!
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If your did not arrive at your destination and the eSIM stuck at "activating....." or throw "failed to activate" error, it is expected, as no destination cell tower at where you at, it will work once you arrive at destination!
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IOS (Apple)
Step 1: Turn Data roaming ON
Go to Settings > Cellular (Mobile)
Select Roamify eSIM > Turn "Data Roaming" ON
Step 2: Manually select the Network
Go to Settings > Cellular (Mobile)
Select Roamify eSIM > Select "Network Selection"
Turn off "automatic network selection", and manually select the required network (the network can be found on the product page)
Step 3: Turn off all other active SIMs/eSIMs
Go to Settings > Cellular
Once there, turn off other Physical SIMs/eSIMs
Step 4: Restart your phone
Go to Settings > General > Shut Down, then slide to power off. Once the device turns off, press and hold the Power Button until the Apple logo appears.
Samsung
Step 1: Turn Data roaming ON
Go to Settings > Connections
Select Mobile Networks > Turn Data Roaming ON
Step 2: Manually select the Network
Go to Settings > Connections
Select Mobile Networks > turn off Automatic Network Selection
Manually select the required network (the network can be found on the product page)
Step 3: Turn off all other active SIMs/eSIMs
Go to Settings > Connections
Select SIM Manager > Turn off all other Physical SIMs/eSIMs
Step 4: Restart your phone
Press and hold the power button, then restart
Android
Step 1: Turn Data roaming ON
Go to Settings > Network and Internet
Select SIMs > Select Roamify eSIM
Turn Roaming ON
Step 2: Manually select the Network
Go to Settings > Network and Internet
Select Internet > Select Roamify eSIM
Turn off Automatically Select Network
Manually select the required network (the network can be found on the product page)
Step 3: Turn off all other active SIMs/eSIMs
Go to Settings > Network and Internet
Select SIMs > Turn off all other Physical SIMs/eSIMs
Step 4: Restart your phone
Press and hold the power button, then restart
Special Notes and Final Steps
Always ensure your phone meets the prerequisites of eSIM compatibility and network connectivity.
Confirm installation success by reviewing the eSIM management section of your phone settings.
If all troubleshooting measures fail, contact Roamify's customer support team to arrange for further assistance or replacement eSIMs.
Troubleshooting eSIM Installation Issues
For Motorola Devices (e.g., Motorola G85):
Check Wi-Fi Connection: Ensure that Wi-Fi is turned on before starting the installation process.
Verify eSIM Status: Check if the eSIM is already installed on your device. Go to your phone’s list of eSIMs to confirm. If an eSIM is already installed and has generated data usage, the installation was successful.
Regional Limitations: Some eSIMs may only become active in specific regions. For example, certain eSIMs won't function until you arrive in Venezuela (network: Movistar).