Refund Process for Unused eSIMs
If you recently purchased an eSIM on the Roamify app but have not used or activated it, you may qualify for a refund. This article provides a comprehensive guide to determine your eligibility and outlines the steps to request and receive your refund.
General Eligibility Criteria and Requirements
To request a refund for an unused eSIM, you must meet the following conditions:
The eSIM must remain unused or unactivated: - An eSIM is considered unused if it has not been installed or linked to your device .
Order information must be provided: - Be ready to supply specifics about your purchase, such as the type of eSIM (e.g., unlimited data, fixed data, or a plan including calling, SMS, and data) .
The eSIM must be deleted in some cases: - For certain scenarios, such as purchasing a regional plan by mistake, you may need to delete all installed eSIMs on your device before initiating the refund process .
Step-by-Step Refund Process
Follow these steps to request and receive a refund:
Verify Your Eligibility: Ensure that your purchased eSIM remains unused and unactivated.
Gather Required Details: Prepare all order information relevant to the eSIM purchase.
Contact Customer Support: Reach out to the Roamify support team via chat or email, providing the necessary details and confirming your eSIM's unused status .</question_answer_id>
Follow Instructions for Deletion (if applicable): If required, delete the eSIM from your device before proceeding.
Receive Confirmation: After review, you will receive an email notifying you of the refund status.
Common Use Cases and Examples
Mistaken Purchase: Bought a wrong eSIM type (e.g., a fixed data plan instead of one covering unlimited services) .
Regional Compatibility Issues: Purchased an eSIM valid for a single country but intended to cover multiple countries, like the Balkan region .
Unused Service Refunds: Realized the eSIM has not been activated or installed after purchase .
Refund Timelines and Communication
Refund requests are typically processed promptly once eligibility is confirmed. In some cases, refunds are issued within a matter of hours, though actual times may vary.
Customers will receive email notifications confirming refund status and completion .
FAQ
What if I’m unsure about my eSIM’s activation status?
Contact customer support with your order details to verify the activation status.
Why do I need to delete the eSIM from my device?
This step ensures the purchased eSIM is completely deactivated and eligible for a refund in specific cases, such as purchasing the wrong region in error .For further assistance, always refer to Roamify's support team, who will guide you accordingly.